Welcome to the Shaban Antiques FAQ page. Here you’ll find answers to common questions about our antiques, gemstones, watches, home décor, shipping, payments, and policies.

1. Are your items authentic?

Yes. Shaban Antiques is a collector-owned store offering authentic antiques, vintage items, gemstones, and watches. Each product is carefully examined and honestly described. If an item is believed to be a reproduction, it is clearly stated in the description.

2. Are the items new or used?

Most of our items are antique or vintage. Natural signs of age, wear, and use are part of their history and character.

3. Will I receive the exact item shown in the photos?

Yes. We use real photographs of actual products. You will receive the exact item displayed on the product page.

4. Do you ship internationally?

Yes, we offer worldwide shipping. Delivery time depends on the destination country and the customs clearance process.

5. How long does shipping take?

Orders are processed within 1–2 business days.
Delivery time:

Pakistan: 2–5 business days
International: 7–21 business days

6. What payment methods do you accept?

We accept secure payment methods, including:

Bank Transfer
Easypaisa
JazzCash
PayPal

Orders are processed after payment confirmation.

7. Can I make an offer on a product?

Yes. Many of our items allow reasonable offers. You can use the “Make an Offer” contact us via WhatsApp.

8. Do you accept returns?

Returns are accepted only if the item is significantly different from its description. Please review our Refund Policy page for full details.

9. Are gemstones certified?

If certification is available, it will be clearly mentioned in the product description. Please contact us for more information before purchasing.

10. How do you pack fragile antiques?

We carefully pack all items using protective materials to ensure safe delivery, especially fragile or antique pieces.

11. Can I request more photos or details?

Yes. You can contact us anytime for additional photos, measurements, or information before making a purchase.

12. How can I contact you?

You can contact us via:

WhatsApp ( 0092-3118489510 )
Email ( shabanantiques@gmail.com
Contact form on our website

We are happy to assist you.