Refund & Returns Policy – Shaban Antiques
At Shaban Antiques, we are committed to providing authentic, high-quality antiques, vintage items, gemstones, and watches. Your satisfaction and trust are our top priority. Please read our refund and returns policy carefully.
1. Returns & Refund Eligibility
- Returns are accepted only if the item received is significantly different from its description.
- Items must be returned in the same condition as received, including all packaging and accessories.
- Antiques and vintage items may show signs of age or wear, which are part of their story and are not considered defects.
2. How to Request a Return
- Contact us via WhatsApp, email, or website contact form within 7 days of delivery.
- Provide your order number, photos, and reason for return.
- Our team will review your request and guide you on the next steps.
3. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days to your original payment method.
- Shipping costs are non-refundable, and return shipping may be the responsibility of the buyer unless the item is faulty or incorrectly described.
4. International Orders
- International returns follow the same policy as local returns.
- Shipping costs for returning international orders are the responsibility of the buyer, unless the item was misdescribed.
5. Damaged or Misdescribed Items
- If an item arrives damaged or significantly different from the description, contact us immediately.
- We will offer full refund or replacement and cover return shipping costs.
6. Contact Us
If you have any questions about our refund or returns policy, feel free to reach out:
- WhatsApp: [ 00923118489510 ]
- Email: [shabanantiques@gmail.com]
- Contact Form: [Contact Page]
Shaban Antiques – Collector-Owned, Trusted, Authentic.
We care about your satisfaction and ensure safe delivery of every antique, vintage collectible, gemstone, and classic watch.