Frequently Asked Questions

Choose the item you would like to purchase and complete the order through our website. If you would rather speak with us before ordering, you can contact Shaban Antiques on WhatsApp at +92 311 8489 510. We can answer questions about the item and assist you with the next steps.

Shipping is not automatically free with every order. Free delivery may be offered through selected promotional campaigns or special shipping coupons. If delivery charges apply to your order, we will confirm the relevant details before dispatch.

Yes. We can arrange international delivery for eligible items. The shipping cost and estimated delivery period depend on the destination, size and weight of the package, packing requirements, and available shipping service. Import duties, customs charges, or taxes imposed by the destination country are the responsibility of the buyer.

Many of our antiques and vintage pieces are individual items with their own age, appearance, history, and character. Once a unique piece is sold, an identical replacement may not be available. Where an item is available in multiple quantities, this will normally be mentioned in its listing.

Reservations may be available for selected items. Contact us on WhatsApp with the product you are interested in, and we will let you know whether we can hold it for you and for how long.

We examine each item before listing it and provide the information we have about its age, materials, condition, style, and history. Where we are aware of repairs, restoration, alterations, or other important details, these are disclosed in the product information whenever applicable.

In general, we use “antique” for older objects with significant age and historical character, while “vintage” is commonly used for older items from a more recent period. The exact age and description of an item can vary, so we recommend checking the individual product listing for its specific details.

We aim to photograph our products as accurately as possible and show their visible condition, colour, texture, and signs of age. Because antiques are often handmade or naturally aged, minor variations may be visible. Please contact us if you need additional photographs before purchasing.

Depending on the order and destination, we may offer cash on delivery, bank transfer, Easypaisa, and other payment arrangements. International customers can contact us to discuss the available payment option for their order. Payment details are confirmed with the customer before dispatch.

Cash on delivery may be available for eligible orders and delivery locations within Pakistan. Availability can depend on the item, order value, and courier service. For certain products, we may request an advance payment or additional confirmation before dispatch.

Installment arrangements may be considered for selected higher-value purchases. If you are interested in purchasing an item through installments, contact us on WhatsApp and we can discuss the available options for your order.

For most brass pieces, gently wiping the surface with a soft, dry cloth is sufficient for regular care. Avoid aggressive polishing unless you specifically want to change the appearance, as excessive cleaning can remove the natural aged surface and patina that contribute to an antique's character.

Returns are considered when an item is materially different from its description or has an issue that was not disclosed before purchase. Because many of our antiques and vintage items are individual pieces, returns due to a simple change of mind may not be accepted. Natural signs of age, patina, minor wear, and characteristics shown or described in the listing are generally considered part of the item's condition.

Please contact us as soon as possible if your parcel arrives damaged. Keep the packaging and take clear photographs of the outer parcel, internal packing, and the item itself. Send the photographs to us on WhatsApp so we can review the situation and discuss the appropriate next step.