Returns & Refunds

Our Promise

At Shaban Antiques, authenticity and transparency are at the heart of everything we do. Every vintage and antique piece is photographed carefully and described as accurately as possible, allowing you to shop with confidence. If an item arrives significantly different from its description or images, we will review the matter with you and work together to find a fair solution.

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Return Policy

We offer a 15-day return period for eligible purchases. If there is a genuine issue with your order, please contact us within 15 days of delivery so we can review your request.

Because many of our antiques and vintage pieces are unique, returns based solely on a change of mind may not be accepted. Items approved for return must remain in their original condition and, where applicable, include their original packaging.

Return shipping costs are the responsibility of the customer unless the return is required because of an error on our part or the item was materially different from its description.

Eligible Returns

Return requests may be considered when an item is significantly different from its product description or photographs, arrives with damage or a condition issue that was not disclosed, or the wrong item was sent.

Natural patina, age-related wear, small imperfections, variations in colour or texture, and handmade characteristics are considered part of the individual character of vintage and antique pieces and are not normally treated as defects.

Return Conditions

To be eligible for a return, the item should be kept in the condition in which it was received. Please do not alter, repair, polish, modify, or otherwise restore an item before contacting us about a return.

We may request photographs, videos, order information, and other details to assess the return request before authorizing a return.

Transit Damage

Every order is carefully packed using appropriate protective materials to help reduce the risk of damage during transportation. If your parcel arrives damaged, please contact us as soon as possible and provide clear photographs of the package, packaging materials, and affected item.

We will review the situation and work with you to determine an appropriate solution.

Refunds

Once an approved return has been received and inspected, we will confirm whether it qualifies for a refund. Approved refunds will be processed using an appropriate payment method based on the original transaction and the circumstances of the return.

Shipping charges, customs duties, taxes, or other third-party charges may not be refundable where they were paid to a courier, customs authority, or other service provider.

Returns & Support

To request a return or receive assistance, contact us via WhatsApp with your order details and photographs where applicable. Please contact us within 15 days of delivery so our team can review your request and guide you through the next steps.

Customer satisfaction is important to us, and we aim to handle genuine return requests professionally, transparently, and fairly.

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